Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 14 jours en avance pour bénéficier de l'annulation sans frais.
  • Emplacement parfait
  • Personnel excellent
  • Excellente propreté
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Description de l’établissement

In the Centre of Florence we wait for you in a place where the rooms are really quiet and clean.

Tourist House Santa Croce is located in the heart of the city,1 minute from Santa Croce Cathedral,5 minutes from the magnificent Cathedral Duomo, 8 minutes from the Academy Gallery (Galleria dell'Accademia - where Michelangelo's David is exposed) and only some steps away from all the main monuments and museums of the city.

All rooms are very nice and spacious,made in a modern style.
We'll provide you a full linen bed.

The district surrounding the hotel is one of the most lively in town. Nearby you will easily find stores, pubs, bars, cafes and restaurants at reasonable prices crowed with people coming from all over the world.

24 hours check-in/reception except weekends!

Every Friday the reception closed at 19:00 and open Saturday at 20:30. Saturday the reception will be closed until 20:30. If you want to stay here for the weekend please keep in mind that between this hours you can not check-in.

In the other days the reception /check-in is 24 hours!
See you soon!

Cancellation must be notify with 48 hours in advance prior of your arrival date.
In the event of no show, or if you cancel in the same day your credit card will be charged for the first two nights

According to the City Council resolution n. 230/33 of 06/20/2011, from July 1st 2011 the City of Florence will
introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 7 consecutive nights.
The tourism tax rate is Euro 2,50 per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient

If you want to pay by credit card we have to apply an extra fee, which is the bank fee ( 3% for any amount higher than 50 euro or 1,50 euro for any amount less than 50 euro) Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 8.9

  • Sécurité 9.4

  • Emplacement 9.9

  • Personnel 9.8

  • Atmosphère 8.2

  • Propreté 8.9

  • Les facilités 8.5

Derniers avis

  • 10.0


    30 mai 2019
    The hosts were very kind. The hostel is very well located. The check-in at 00a.m was a real plus. Towels and soaps are available... Our room was large and pleasant. Possibility to cook also. 10/10
    France, Un couple, 18-24
  • 9.7


    25 déc 2019
    It was a great place to stay! There's an amazing couple as hosts and we couldn't expect anything better from that place. Thanks
    Colombie, Un couple, 18-24
  • 9.4


    24 jun 2018
    Cristian & Emma sont de super hôtes! Sympathiques, serviables et dévoués ils font de cette auberge un endroit rêvé où habiter en voyage. Si vous voulez visiter Florence et habiter dans un endroit sympathique et central, c'est la place où aller!
    Canada, Femme, 31-40
  • 8.6


    07 jun 2018
    Perfect for one or two night, it's near everything even a supermarket. You can heard some noises from outside, but it really didn't annoyed me even though I am a small sleeper. My room have 3 beds, pretty cool for a dorm because less chances to have someone snoring lol. Anyway it's old but really nice to stay and very safe
    France, Femme, 18-24
  • 8.6


    15 mai 2018
    The hosts, Emma and Christian, are really friendly. In fact, the ambiance is really friendly and familiar in the hostel. People meet in the kitchen in the evening. It is a great place to meet people. The location is great too. There are a lot of restaurants near the hostel and it’s close to the main touristic areas. But the bathrooms were dirty, the showers especially. And it is kind of hard to sleep before midnight because there are people talking in the kitchen until then.
    Canada, Femme, 18-24
  • 8.0


    17 jui 2019
    Very good hostel ! But no air conditioning, so the nights may become hot, and the street can be very noisy at night, so not the most restful place
    France, Un couple, 25-30
  • 8.0


    25 oct 2018
    The hostel was very well located, the room was big and biutiful. Cristian, the hoster, was very helpful. Unfortunately, by night it was difficult for us to sleep because of the noise (bar, music...), mostly on saturday night. Our bed was unconfortable.
    France, Femme, 31-40
  • 8.0


    09 aoû 2018
    Localisation parfaite! (Mais attention dans une ZTL donc ne pas rentrer y aller en voiture). Pas de climatisation donc pas évident la nuit d'autant que la rue est bruyante. Les hôtes sont accueillant!
    France, Un groupe mixte, 25-30
  • 6.9


    09 jun 2018
    Even though you’re close to the Duomo, it’s not the best neighbourhood to stay in. Felt safer and more interesting on the other side of the river. The place is small so great for meeting people and the owners were really nice. Too expensive but that’s because I booked the day before because of a cancelled flight.
    Canada, Femme, 18-24
  • 4.3


    11 oct 2018
    I stood in the front of the exterior door for 1 hour and nobody was answering me ! I rang the bell , called the owner but he said that her employee was doing a check with another person ... FOR 1 HOUR ... the owner barely speaks english it was very tough to understand him and he was kind of rude ... the employee finally answered me after all that time in a small dirty room and told me that we have to walk 10 minutes to go to the dorm ... i have just asked for a refund. Don’t go there ever
    Canada, Homme, 18-24
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Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Plans de ville gratuits
  • Serviettes incluses
  • WiFi gratuit
  • Cuisine
  • Douches chaudes
  • fer/planche à repasser
  • lampe de lecture
  • Lave-linge
  • Micro-ondes
  • Sèche-cheveux
  • Sèche-cheveux à louer
  • Sèche-linge
  • Accès à Internet
  • Equipements de blanchisserie
  • Ménage
  • Serviettes à louer
  • Visites guidées/Information touristique
Aliments et Boissons
  • Café
  • Théière/cafetière