Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All group reservations must be fully pre paid before arrival and payments are non refundable.

Additional Terms and Conditions

Regarding large groups, we have special conditions of payments to guarantee the reservation. To assure that the group will actually stay in the dates you referred, it will be necessary to be done two advance payments (50% each) of the total value - one in the moment of the reservation and another one month before the arrival of the group (preferably). At the time of check in, each person will have to give a deposit of 30 euros to assure that magnetic keys and padlocks are not lost or any other reason that could appear during your stay. If there is no reason to activate the deposit, the total value of the deposit will be given in the act of the check out.
Other terms and conditions apply and will be informed upon group confirmation.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation

The House of Sandeman - Hostel & Suites

Réservez plus de 4 jours en avance pour bénéficier de l'annulation sans frais.


575 Revues
  • Emplacement parfait
  • Personnel excellent
  • Fantastique propreté
Voir tous les commentaires

Description de l’établissement

Welcome to the world's first Branded Hostel!

Step into the world of Sandeman Port Wines, at The House of Sandeman Hostel & Suites. Set in one of Porto’s most iconic buildings, this hostel is right on top of the Sandeman wine cellars, and right on the edge of the river Douro, overlooking the Porto downtown area. We are located in Vila Nova de Gaia, only 5 minutes away from Porto Historic Centre. Once you have crossed the Dom Luís I Bridge you are in Porto, ready to discover some of the best landmarks and attractions of this city such as Ribeira Square, the Porto´s Promenade and River Bank (Ribeiro do Porto), Museu do Carro Elétrico or Casa da Musica, amongst other wonders and attractions of our city.

All dorms at the House of Sandeman Hostel & Suites have their own private full bathrooms ( up to 4 per dorm), with complimentary shower gel, shampoo and hairdryer. The custom designed beds are inspired by the Port Wine barrels and come with king-sized single mattresses for extra comfort. All reservations include breakfast and a bath towel.

The 12 private suites include their own full bathrooms, with complimentary shower gel, shampoo and hairdryer. The suites feature a double bed, TV, AC and decorated with Sandeman artwork. 9 suite also feature riverfront views. All reservations include breakfast and a bath towel.

Guest are also invited to join in the several activities organised by staff members, taking place in the guest lounge. The heart and soul of the hostel, the guest lounge is also where the kitchen is located, as well as the front desk/ bar. Perfect to grab a drink and get to know your fellow travellers!

The House of Sandeman - Hostel & Suites Policies and Conditions:

Cancellation policy for flexible rates: 3 days before arrival. In case of cancellation, modification after this period the total of the first night will be charged. In case of no-show the total of the first night will be charged as a penalty. The total amount for the booking will be charged at the check-in.

Non-refundable rate: the total amount for the reservation will be charged in the moment of the booking. Penalty in case of cancellation, modification or no-show: 100% of the booking.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
Bookings with 8 beds or more are considered group bookings and which have special conditions.
Breakfast is included. The breakfast selection varies according the type of room booked.


No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days.

In case of No-Show your room will be guaranteed until 12PM of the following day of your chek-in date.

*****Please bear in mind the property will pre authorise your card for any reason, they will email you to ask you for further details. Should they not receive a response from you within 48 Hours they would be then entitled to cancel your reservation due to insufficient card details. ******

All extra beds are on request: Children over 8 years / Adults - 30 euros per night. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 9.8

  • Sécurité 9.8

  • Emplacement 9.9

  • Personnel 9.7

  • Atmosphère 9.2

  • Propreté 9.8

  • Les facilités 9.7

Derniers avis

  • 10.0


    25 aoû 2020
    Wonderful hostel, honestly one of the best I've ever stayed in. The location is amazing, with an awesome view on Porto and the river Douro. The female dorm is very wide, clean, and the beds are really comfortable. I highly recommend this place!
    France, Femme, 25-30
  • 10.0


    15 aoû 2020
    France, Homme, 41+
  • 10.0


    13 jan 2020
    Wow! On a vraiment été impressionné par cette auberge, le dortoir était grand et aéré, les lits confortables, tout était très propre. Ambiance plus tranquille, mais beaucoup d'activités proposés et d'opportunités de rencontrer des gens, on a profiter à tout les soirs des soupers offerts à 8 euros qu'on recommande, c'était délicieux avec une coupe de vin inclus! L'emplacement est parfaite, on est à 10 min à pied environ du quartier Ribeira, en face, ce qui donne une vue magnifique:)
    Canada, Femme, 18-24
  • 10.0


    30 jui 2019
    Je conseille sans hésiter cette auberge! Activités sociales suggérées par les employés (souper de groupe pour moins de 8euros, thé social, etc.). Super pour rencontrer du monde ou rester dans tranquille. Tu as le choix et l’opportunité. Employés très accueillants et donnent des suggestions d’activités qui valent la peine. Je vous suggère de prendre leur offre pour une dégustation de Porto et la visite en bateau au coucher du soleil. Prix compétitifs!!! Sortir le soir et rentrer en Uber : 6euros
    Canada, Groupe de femmes, 25-30
  • 10.0


    20 avr 2019
    Amazing place! You should try.
    Canada, Homme, 18-24
  • 10.0


    12 avr 2019
    Incroyable! Une auberge de jeunesse à visiter!
    Canada, Femme, 31-40
  • 9.1


    03 aoû 2020
    Je recommande entièrement cet Hostel ! La chambre (privée supérieure) était spacieuse, confortable, joliment décorée et avec une vue imprenable sur le Douro. Les lieux communs sont aussi très agréables et aménagés avec goût. Le petit déjeuner inclus était bon et varié (avec la crise sanitaire, le buffet à été remplacé par une commande la veille via une app). Enfin, l'emplacement est idéal (et calme la nuit) et mention spéciale au staff qui était hyper agréable et aux petits soins !
    France, Un couple, 25-30
  • 9.1


    02 aoû 2020
    Tres propre, mais manque un peu d'ambiance
    France, Un groupe mixte, 25-30
  • 9.1


    24 jui 2019
    Un des plus beau hostel qui m’ai été donné de visiter! Le personnel est disponible et avenant. Dans la salle commune, la vue sur Porto est saisissante. L’emplacement est idéal, sur la rive sud du Douro à 2 min à pied du pont Dom-Luìs.
    Canada, Femme, 31-40
  • 8.9


    13 sep 2019
    Very nice hostel , beds are super confortable, the hostel is in a very nice area and is modern. However if you are looking for party or to meet people this is not the right place
    Maroc, Homme, 25-30
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Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Plans de ville gratuits
  • Serviettes incluses
  • WiFi gratuit
  • accessible aux personnes à mobilité réduite
  • Accès par carte magnétique
  • Casiers
  • Climatisation
  • Coffre-fort
  • Compartiment congélateur du réfrigérateur
  • Cuisine
  • Douches chaudes
  • fer/planche à repasser
  • Flexible NRR
  • lampe de lecture
  • Lave-vaisselle
  • Micro-ondes
  • Salle commune
  • Salle de réunion
  • Suit les conseils sanitaires liés au Covid-19
  • Sèche-cheveux
  • Sèche-cheveux à louer
  • Terrasse en plein air
  • télévision par câble
  • Ustensiles de cuisine
  • Accès à Internet
  • Dernières arrivées
  • Local à bagages
  • Location de vélos
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Serviettes à louer
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Restaurant
  • Théière/cafetière
  • Jeux de plateau
  • Wifi


  • 2019

    7eme, Meilleures Auberges de Jeunesse pour les Voyageurs Solo

  • 2019

    1er, Les Meilleures Nouvelles Auberges de Petite Taille