Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
4. All changes shall be subject to the availability of a suitable alternative.


All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions


1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).


Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.


Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.


We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation

Smart Russell Square Hostel

Réservez plus de 14 jours en avance pour bénéficier de l'annulation sans frais.


9392 Revues
  • Formidable emplacement
  • Personnel serviable
  • Bonne propreté
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Description de l’établissement

Niché au cœur de Londres, à quelques minutes de marche à pied du l’emblématique British Museum et le plus populaire quartier commerçant de l’Europe, Oxford Street, le Smart Russell Square est le choix parfait pour les voyageurs soucieux de leur budget qui veulent vivre une aventure incroyable à Londres.

Chaque chambre est verrouillée avec une carte clé, le même que l’entrée à la partie principale du bâtiment, et des casiers de sécurité sont présents dans chaque chambre.

Nos liens de transport sont fantastiques ; nous sommes situés à seulement quelques minutes à pied du Métro Russell Square ou la Station de Métro qui est directement liée à la fois à l\'aéroport d\'Heathrow et de Kings Cross St Pancras pour le train Eurostar. Nous sommes directement liés soit par bus ou le tube à chaque station de train et de bus majeur à Londres. Il y a des autobus disponibles 24 heures à côté de l’auberge, nous rendant accessible à jour ou de nuit. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 6.8

  • Sécurité 7.3

  • Emplacement 8.6

  • Personnel 6.9

  • Atmosphère 6.1

  • Propreté 6.2

  • Les facilités 6.4

Derniers avis

  • 9.7


    16 mar 2019
    Top ! I recommand this hostel
    France, Groupe de femmes, 18-24
  • 9.4


    22 jun 2019
    Auberge très cool, petit déjeuner assez sympa, mais surtout un rapport qualités/ prix au top
    France, Un couple, 18-24
  • 9.4


    12 avr 2019
    Le personnel est très disponoble. Les personnes clientes sont discrètes dans les dortoirs et parlent doucement de manière à ne pas déranger ceux qui se couchent plus tôt ou plus tard. Emplacement idéal et bon rapport qualité prix.
    France, Femme, 41+
  • 9.4


    14 aoû 2018
    Great safety and cleanliness. The only drawback is that the " ensuite" bathroom is small. I think that the common bathrooms are more comfortable. The location is very convenient. The lounge area is spacious. Breakfast is abundant. The staff is very helpful. It's a busy hostel run in an efficient way. Good job!
    France, Femme, 41+
  • 8.3


    01 jun 2019
    L'emplacement est idéal, à proximité des gares St Pancras, Kings Cross et Euston. Les lits sont tous dotés de rideaux et il y a des coffres sécurisés pour les affaires. J'ai trouvé l'auberge assez calme. Le petit déjeuner est inclus dans le prix et convient parfaitement pour bien démarrer la journée. Seul point noir : il faisait extrêmement chaud dans la chambre malgré la fenêtre ouverte (heureusement que la rue était calme aussi).
    France, Un couple, 25-30
  • 7.1

    Très bien

    28 jan 2019
    Nice hostel ambience & the breakfast is included! Location is perfectly central. Shared showers on the basement are warm and clean. However, unisex toilets were more dirty and the door of our bedroom did not closed properly (so it means anyone could get in day and night).
    Belgique, Un couple, 25-30
  • 6.6


    12 aoû 2019
    Gros dortoir, pas de lumière individuelle mais prise et rideaux très bien. Salle d'eau dans la chambre se salit vite. Bonne localisation.
    France, Femme, 25-30
  • 5.7


    21 mar 2019
    The location is very good and the price is cheap. And that sums it up. The staff there is far below nice, and you'll be surprised when you take your first shower since there is not any curtains ! I was in a 15 beds dorm where you would have to choose between being able to walk or leave some room for your bags. No individual light is provided at your bed so you'll be happy that someone lights up the whole room during night to see something.
    France, Un couple, 25-30
  • 4.6


    28 jui 2018
    Une chambre de 4 relativement sale à notre arrivée. Les lits sont trop courts (1.85) et étroits, or mon ami fait 1.98... ce n'était mentionné nulle part. Enfin, pour le dépose-bagage dans les casiers (3£ par bagage, aussi gros soit-il), on a voulu nous faire payer 6 fois 3£ (18£) car nous voyagions à vélo avec des petites sacoches. Il nous paraît important de faire payer la taille du casier et non le nombre de bagages et d'être flexible. Je ne recommande pas. Le petit déjeuner était correct.
    France, Un couple, 18-24
  • 4.0


    13 jun 2018
    Mauvais rapport qualité prix
    France, Homme, 31-40
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Les facilités

  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • WiFi gratuit
  • Accès par carte magnétique
  • Adaptateurs
  • Casiers
  • Cuisine
  • Lave-linge
  • Micro-ondes
  • Salle commune
  • Serviettes non incluses
  • Téléphones à carte
  • Dernières arrivées
  • Equipements de blanchisserie
  • Local à bagages
  • Ménage
  • Réception (heures d'ouverture limitées)
  • Réception ouverte 24 heures sur 24
  • Serviettes à louer
  • Sécurité 24H/24
  • Visites guidées/Information touristique
  • Échange de devises
Aliments et Boissons
  • Distributeurs automatiques
  • Salle de jeux