Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from checking-in to the property.
1. 10% of the total booking value will be required as a deposit to confirm your booking. Bookings will not be confirmed unless the 10% deposit is received at the time of making the booking. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
2. Bank transfers must be accompanied by the banks proof of payment.
3. We do not accept Laser Cards or American Express.
4. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include all extras and fees.
5. All payments must be made in Pound Sterling.
6. Payments shall be made in such format as agreed with you when we confirm the booking.
7. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for these fees.
8. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups upon arrival. The group leaders must ensure that all members of their group behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group, including accidental or incidental damages. Damages will be deducted from the security deposit paid, and remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage to our property, your booking may be terminated without notice and you may be asked to leave our hostel premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.
4. Smoking is not permitted anywhere within the Safestay premises. Any group member found smoking within the building will be charged a fee of 250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. Further failure to comply will result in the group being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate behaviour during their stay at any of the Safestay's.

Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: or by writing to us at Safestay, John Smith House, London, SE17 1JL.

Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Safestay London Elephant & Castle

Réservez plus de 7 jours en avance pour bénéficier de l'annulation sans frais.


3859 Revues
  • Formidable emplacement
  • Personnel merveilleux
  • Excellente propreté
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On aime cette auberge de jeunesse!

Notre coup de cœur pour avoir reçu régulièrement des avis positifs.

Le mot d'Hostelworld

Safestay at Elephant and Castle is located in South London, just five minutes from Elephant and Castle tube station, putting it just a few stops from London Bridge, Leicester Square and Piccadilly Circus. This stylish boutique-style hostel is very clean and features a continental breakfast (£6) and in-room luggage cages. Hostelworld guests have compared it favourably to a hotel. We like the privacy curtains on their beds, which create a sense of personal space even in a busy dorm.

Description de l’établissement

Safestay at Elephant & Castle is ideal if you are looking for budget accommodation in London, whether you are seeing the sights in this amazing city or travelling with your family. If Tate Modern, the National Theatre, The Imperial War Museum, the London Aquarium, the London Dungeon, a cricket match at the Kia Oval or clubbing at the world famous Ministry of Sound are on your must-do list, Safestay London Elephant & Castle is perfectly located.

Our beautiful 18th century Georgian building is centrally located, close to London’s mighty River Thames and the restaurants, bars and cafes the Southbank is famed for, along with the London Eye, Borough Market and Shakespeare's Globe Theatre. It's secure, stylish, comfortable and fun, with a heated and illuminated garden for you to relax in.

So if you're after budget accommodation in London, bringing a group of school children to study the sights or simply want something different from the usual options in London why not try this fantastic hostel out for size.

Close to all the big London tourist attractions, our staff will happily help you plan your visit and give you top tips on what is happening in London during your stay.

See these London landmarks within 6 stops of the hostel using the Underground:
•Oxford Street
•Piccadilly Circus
•Leicester Square
•Covent Garden
•Westminster Abbey
•Big Ben & the Houses of Parliament
•Buckingham Palace
•St Paul’s Cathedral
•The Tower of London and Tower Bridge

Free across in our communal areas. Internet terminals also available for a small charge.

Enjoy our great continental breakfast served between 7:00am – 9:00am

From the 1st June 2015 our will be enhancing continental breakfast and providing a wider selection of breakfast items. However it will no longer be free and will have an additional cost of £4.00.

Travelling with children? Cots are available on request. Please contact the hostel in advance to arrange.

Attractions: We sell discounted and fast track entrance tickets to some of London’s most famous sights and best kept secrets. Including the London Eye, Madame Tussauds, The Tower of London, Walking tours, Bike tours, boat trips and many, many more.

Hostel Activities: We organise fun stuff for you to do nearly every day of the week! Such as Free Walking tours, top rated Pub Crawls, Group trips to famous West End Shows, Jet boating on the Thames Voir le règlement intérieur


Dans le sud de Londres, notre auberge de jeunesse Safestay London Elephant & Castle est adaptée aux familles. Installée dans un bâtiment géorgien du XVIIIe siècle, notre boutique-auberge ne passe pas inaperçue. Du lounge rose fuchsia à la salle à manger vert citron, l'intérieur est un véritable arc-en-ciel de couleurs. Profitez du wi-fi gratuit pour lire tous vos messages dans notre café-bar autour d'une bière et d'une pizza. Le jardin chauffé vous accueille de jour comme de nuit, quelle que soit la météo. Nous organisons aussi des activités comme des visites de la ville gratuites, des tournées des bars, du speed boat sur la Tamise et des excursions en groupe pour assister aux spectacles dans le West End.


Nous sommes à seulement 5 minutes à pied de la la station de métro Elephant and Castle, c'est à dire à moins de six arrêts des lieux incontournables de Londres, comme l'abbaye de Westminster, le palais de Buckingham et la cathédrale Saint-Paul. Vous serez aussi à 10 minutes de bus des restaurants, bars et cafés de Southbank, près de la Tamise, et à distance égale du London Eye, des stands de nourriture du Borough Market et du théâtre du Globe de Shakespeare. Si vous arrivez de l'aéroport d'Heathrow, il vous faudra un peu plus d'une heure pour rejoindre l'auberge en métro (changez de ligne à Piccadilly Circus).

Chambres et Dortoirs

Pour garantir votre intimité, les lits superposés de nos dortoirs mixtes ou réservés aux femmes sont équipés de rideaux. Toutes nos chambres ont une salle de bain privée, tandis que nos dortoirs ont une salle de bain commune, dans la chambre même ou dans le couloir. Un casier verrouillable vous permet de ranger vos affaires, et les draps sont fournis. Nous avons même des lits bébé pour ceux qui voyagent avec des enfants ; demandez-en un à la réception.

Extras et activités

Si vous essayez de visiter un maximum d'attractions à Londres, demandez à notre équipe des billets coupe-file – pour ne pas faire la queue – et à prix réduit pour le London Eye, Madame Tussauds et la tour de Londres. Une fois rentré, faites un billard dans notre salle de jeux. N'oubliez pas de vous renseigner sur les événements que nous organisons, comme des concerts de rock et des rencontres.

Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 8.1

  • Sécurité 8.5

  • Emplacement 8.1

  • Personnel 8.2

  • Atmosphère 7.4

  • Propreté 8.0

  • Les facilités 7.6

Derniers avis

  • 10.0


    03 oct 2019
    Très bien
    France, Femme, 41+
  • 9.7


    04 jun 2019
    Will come back soon for sure! Clean, good looking, close from every attraction, just use the metro entrance!
    Canada, Femme, 18-24
  • 8.9


    20 sep 2019
    Une très bonne auberge de jeunesse, propre et accueillant. Je n'ai eu aucun soucis et j'ai pu mettre mes affaires dans un casier. Néanmoins il y a peu de douches et on doit souvent faire la queue mais tout le reste était bien. L'auberge est située proche du métro et est très bien desservie en bus. Je recommande !
    France, Femme, 18-24
  • 8.9


    19 jui 2019
    Exellent rappoet qualité prix, très propre et personnel irreprochable.
    France, Homme, 18-24
  • 8.6


    05 sep 2019
    Bonne auberge, bon prix mais un peu bruyant (restaurants et bars à coté). Le dernier casier disponible dans la chambre était cassé (peut être forcé) mais d’autres solutions étaient possibles.
    France, Homme, 31-40
  • 7.7

    Très bien

    02 jun 2019
    Une auberge de jeunesse sécuritaire et propre, mais un peu éloignée du centre. Les douches laissaient à désirer et le wi-fi n’était pas optimal dans les chambres. Toutefois, pour le prix, la nuit en vaut la peine.
    Canada, Groupe de femmes, 18-24
  • 7.1

    Très bien

    04 oct 2019
    The hostel is great located and cheap. The staff is nice and helpful. I truly recommend the breakfast. About the rooms, they are quite dusty. And there is just 2 bathrooms per floor which is really not enough. Sometimes you have to queue. In general, it’s a good value for money.
    France, Femme, 18-24
  • 6.9


    22 aoû 2019
    Je n'ai pas aimé cette auberge de jeunesse : pas de prises à côté des lits, lumière qui ne fonctionne pas, les douches ne sont pas pratiques, on en met partout et il fait une chaleur forte, même dans les chambres. Je suis tombée dans un dortoir avec des crados, je n'ai pas eu de chance. Je plains le personnel d'entretien. C'est une auberge-usine. Je n'ai pas trouvé la convivialité que je vois habituellement en Hostel. Mais la localisation est pratique, et les rideaux aux lits sont biens.
    France, Femme, 25-30
  • 5.7


    14 jun 2019
    Entre l’isolation phonique et les gens qui n’en n’ont rien à faire et allume la lumière à 4 h du matin sous poudrée d’une alarme incendie, je n’ai dormi que 4 h. Plus jamais.
    France, Homme, 18-24
  • 2.9


    24 oct 2019
    Très déçue. J'ai payé 1 chbre ac SDB privée et ns avons été placés ds 1 chbre ac SDB partagée! Aprs avr ft 1 réclamation, l'hôtesse d'accueil m'a dit que ct une réservation avec SDB partagée, de checker ma reserve sur l'site et comme par hasard le site ne précise pas si la chbre comprend ou pas la SDB. On ne s'y sent pas en sécurité,🚨 de police et couloirs brillants tte la nuit, fenêtre qui ne ferment pas, draps sales (ou non changés ?), couloirs et SDB sales, rideaux & fenêtres cassés, etc.
    France, Femme, 25-30
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Les facilités

  • Draps inclus
  • Plans de ville gratuits
  • WiFi gratuit
  • Accès par carte magnétique
  • Adaptateurs
  • Ascenseur
  • Casiers
  • Coffre-fort
  • Douches chaudes
  • fer/planche à repasser
  • lampe de lecture
  • Lave-linge
  • Lit d'enfant disponible
  • Salle commune
  • Serviettes non incluses
  • Sèche-cheveux à louer
  • Tableau d'offres d'emploi
  • Accès à Internet
  • Equipements de blanchisserie
  • Local à bagages
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Service de fax
  • Sécurité 24H/24
Aliments et Boissons
  • Bar
  • Café
  • Distributeurs automatiques
  • Salle de jeux
  • table de billard
  • Wifi



  • 2015

    Auberges extra larges dans le monde entier

Safestay London Elephant & Castle dit

Safestay at Elephant and Castle is located in South London, just five minutes from Elephant and Castle tube station, putting it just a few stops from London Bridge, Leicester Square and Piccadilly Circus. This stylish boutique-style hostel is very clean and features a continental breakfast (£6) and in-room luggage cages. Hostelworld guests have compared it favourably to a hotel. We like the privacy curtains on their beds, which create a sense of personal space even in a busy dorm.