Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1. To make a booking it is necessary that you give us the groups details (school/association name, post address, IATA or company number, phone number and group leader name), the number of people (teachers/students) and the rooming distribution you prefer.
2. Upon booking your group, we will send you a pro forma with the booking details. To secure the booking, you will be required to make a deposit of 10% within two weeks.
3. Prepayment can be done by bank transfer or by credit card, by sending us your card number and expiry date.
4. The balance of the payment must be sent about 3 weeks prior to the group's arrival.
5. If paying by bank transfer, it is necessary to include the booking reference when making the transfer.

Additional Terms and Conditions

25% for cancellations received between 45 and 30 days
50% for cancellations received between 29 and 15 days
100% of total cost for cancellations received between 14 days and 48 hours

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation

Safestay Lisboa

Réservez plus de 2 jours en avance pour bénéficier de l'annulation sans frais.


3422 Revues
  • Emplacement parfait
  • Personnel excellent
  • Excellente propreté
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Description de l’établissement

We're in the best possible location: right in the heart of the city, at the crossroads of the Chiado, Bairro Alto and Restauradores neighbourhoods.

Safestay Lisbon has 152 beds distributed amongst rooms that range from doubles to 14 bed rooms. Rooms are outward-facing and some of them lead out to a balcony.

The hostel has a large common area for eating breakfast and it is surrounded by different terraces where you can enjoy a drink or just chill out on a warm summer afternoon. There is a TV lounge area as well as a chill-out area and a bar right next to the reception.

The hostel also offers free Wi-Fi, weekly activities, breakfast service, meals & snacks and it is open 24 hours a day.

Guest will be required to show an official ID with photo at upon arrival.

Person under the age of 18 years are only allowed to stay in private rooms or dormitory rooms that are booked for use of one family or group of persons, and can't share a dormitory rooms with other guests. People under 18 years of age must travel with their parents or legal guardian.

Bear in mind that the local Tourist Tax will be applied to your arrival (2 EUR per person, per night)

* Notice to the guests *

Following the last decision of the Council of Ministers due to the pandemic situation in Portugal, it was decided and approved on July 8, 2021 that all tourist establishments and hotels must compulsorily require presentation of Digital Certificate or negative test to their customers. Safestay Lisbon will provide certified rapid tests that will be sold on demand and within their possibilities (stock may be limited). The check-in process will not be carried out if guests do not have this documentation and in order to comply with the legal requirements in force. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 8.9

  • Sécurité 9.0

  • Emplacement 9.4

  • Personnel 9.1

  • Atmosphère 8.4

  • Propreté 8.4

  • Les facilités 8.2

Derniers avis

  • 10.0


    20 aoû 2021
    Très bon séjour à Lisboa l'auberge était très bien placé et le personnel très sympa... Manque d'information sur les excursions qu'ils proposent et parle toujours anglais alors que l'on se trouve au Portugal autant aller en Italie et parler allemand... Ahahahah
    France, Homme, 41+
  • 10.0


    27 fév 2020
    Super ambiance familiale bière pas cher pour lhappy hours bon délire avec de multiples nationalité je le recommande 👌👌
    France, Homme, 31-40
  • 9.4


    18 aoû 2021
    Superbe auberge avec un emplacement au top! Facile de rencontrer des gens
    Belgique, Homme, 18-24
  • 9.4


    07 nov 2019
    Ambiance chaleureuse, mais dommage qu'à 8 heures du matin, il n'y ait pas d'eau chaude. Impossible de prendre une douche.
    Chine, Homme, 18-24
  • 9.4


    20 aoû 2019
    Second time that I come in this hostel. I recommend it, however I was in a room downstairs and there was a lots of noise from people having a party in the terrasse. I needed to get up super early so it was a bit annoying. Otherwise, it is a very nice hostel with friendly staff.
    France, Homme, 18-24
  • 9.1


    18 aoû 2019
    Très bien situé dans le centre-ville, à moins de 5min d’un métro. Le hostel était propre, grand et bien décoré. Très sécuritaire car la porte d’entrée est toujours barrée, avec la réception 24h/24h, chaque chambre barrée avec une carte magnétique et il y a des gros lockers en bas de chaque lit. Offre un déjeuner très basic le matin pour 3 euros et vend de l’alcool + café et autres a l’accueil. Seul bémol pour nous était le manque d’ambiance mais c’est un facteur qu’on ne pouvait contrôler !
    Canada, Un couple, 18-24
  • 8.3


    15 déc 2019
    Não me lembro o nome dela, mas a moça da recepção foi de uma gentileza sem tamanho. Perguntei se poderia fazer mudanças na minha reserva e ela aceitou com a maior boa vontade, sempre muito simpática :)
    Brésil, Femme, 18-24
  • 8.0


    08 jui 2021
    Très bon accueil, Très économique. Bien placé dans LISBONNE.
    France, Homme, 41+
  • 6.0


    06 nov 2019
    Aux vues des commentaires je m’attends vraiment à une auberge d’exception. Le personnel était sympathique. La cuisine était pas vraiment propre. J’avais une chambre de 12 lits, il n’y avait qu’une seule douche et un seul wc, la propreté n’était pas au rendez-vous, énormément de poussière dans la chambre et salle de bain etc un peu lugubre. Déçue de l’auberge en soit mais super séjour à Lisbonne.
    France, Femme, 18-24
  • 5.7


    05 sep 2019
    Was Very desappointed of my stay at safestay Nobody told me anything on the fact that 70% of the shower were out of service. The other 3 were full of moist and humidity. No discount was possible and I paid 18e by night. No lock you have to buy one. No towel you have to rent it. Wake up early for breakfast coz they don't recharge (bread) even if it cost 3e. To access the hostel you have climb so many stairs don't be too tired or drunk Other way the view is nice and I slept nicely. Not reco
    France, Homme, 25-30
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Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • WiFi gratuit
  • Accès par carte magnétique
  • Adaptateurs
  • BBQ
  • Casiers
  • Douches chaudes
  • Echange de livres
  • Flexible NRR
  • lampe de lecture
  • Lave-linge
  • Micro-ondes
  • Parking pour vélos
  • Salle commune
  • Sèche-cheveux
  • Terrasse en plein air
  • Accès à Internet
  • Dernières arrivées
  • Equipements de blanchisserie
  • Local à bagages
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Service de fax
  • Serviettes à louer
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Théière/cafetière
  • Jeux de plateau