Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 3 jours en avance pour bénéficier de l'annulation sans frais.

Très bien

1223 Revues
  • Emplacement parfait
  • Personnel compétent
  • Impressionnante propreté
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Description de l’établissement

L' OPERA Bruxelles est un Hôtel de charme, idéalement situé au coeur du centre historique de Bruxelles. Pour vos vacances ou pour vos voyages d'affaires, nos 49 chambres vous aideront à apprécier l'accueil que vous réservera Bruxelles, capitale de l'europe. Nos chambres sont toutes équipées de télévision, salle de bain privée et téléphone directe. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 7.5

  • Sécurité 8.0

  • Emplacement 9.4

  • Personnel 7.5

  • Atmosphère 6.8

  • Propreté 7.7

  • Les facilités 6.7

Derniers avis

  • 10.0


    04 avr 2022
    10 sur 10 excellent the host is very clean and a lot of things available, great value for money, staff really very kind and at your disposal, I especially thank Alejandro, Sophia, Alida and Laura for their kindness and who were always there to help you.
    France, Homme, 31-40
  • 9.7


    01 jun 2022
    Great location, price and customer service :)
    Colombie, Femme, 25-30
  • 9.4


    04 jun 2022
    Il était propre
    Mexique, Un groupe mixte, 18-24
  • 8.3


    22 jui 2022
    Safestay est très bien situé. Cependant, nous avions un dortoir qui donnait sur la rue. L'établissement étant en centre ville (ce qui est parfait pour visiter la ville ou la Belgique), nous entendions les bruits des bars jusqu'à très tard dans la nuit (2h du matin voir plus), le gens ivre chantonnant à tue-tête et les livraisons, camions poubelles et de nettoyage dès 5h du matin. Concernant le chambre, nous avions un dortoir 6 personnes. Un peu exigu quand on a des bagages volumineux.
    France, Femme, 31-40
  • 8.3


    22 avr 2022
    Très bonne localisation mais aucun effort pour l'ambiance, pas de bar ni de cuisine, pas de bouilloire ou micro-ondes. Très bruyant, c'est le plein centre ville. Petit-déjeuner 7,50 €. Si vous avez le sommeil léger j'éviterais d'y aller le weekend. Bien pour dormir mais pour le prix on s'attend à mieux. Heureusement que les gens de la réception sont gentils et souriants.
    France, Femme, 18-24
  • 7.1

    Très bien

    08 jun 2022
    Cheap and at the center of the city, but it’s not very clean and it’s a little bit noisy
    Chine, Groupe de femmes, 18-24
  • 6.3


    04 jun 2022
    We were in a four bed room with en suite bathroom - although when we arrived we were informed the bathroom door wasn't able to be closed as the handle on the inside was snapped off! As we all know each other this wasn't a major problem but I imagine if you didn't know each other this would be more of a problem! Overall though I would recommend as this is a really good location and we enjoyed our visit to Brussels!
    Angleterre, Un groupe mixte, 25-30
  • 4.6


    21 jun 2022
    Incivilités de la part du personnel à l'arrivée Promiscuité et mauvaise isolation sonore La propreté des lits et des sanitaires étaient décevante L'emplacement est toutefois idéal
    France, Homme, 25-30
  • 4.3


    20 mai 2022
    I stayed in a dorm on the top floor. It was unbearably hot without the window open, but with the window open I was at the mercy of the men and women screaming in the street. One of my roommates was friends with the property managers or something and had his cat in the room in addition to a litter box. After a terrible night’s sleep, I woke up to discover bed bugs which have now infested all of my belongings. I would recommend staying somewhere further from the center to avoid these disasters.
    États-Unis, Homme, 18-24
  • 2.0


    05 mar 2022
    L'goberge est Catastrophique la réceptionniste Il était antipathique nous avons demandé un plaisir juste pour nous chauffer un repas dans la microwave car nous avons arrivée en retard, il a dit non nous avons pas une microwave dans l'auberge. Et puis j'ai passé un très mauvaise nuitée j'ai pas dormi toute la nuit car un couple espagnol dans la même chambre a fait le le bruit jusqu'à 4h du matin.
    Grèce, Homme, 25-30
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Les facilités

  • Draps inclus
  • Plans de ville gratuits
  • WiFi gratuit
  • Accès par carte magnétique
  • Ascenseur
  • Casiers
  • Douches chaudes
  • Flexible NRR
  • lampe de lecture
  • Petit-déjeuner non inclus
  • Suit les conseils sanitaires liés au Covid-19
  • Sèche-cheveux
  • télévision par câble
  • Local à bagages
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Serviettes à louer
Aliments et Boissons
  • Distributeurs automatiques
  • Wifi