Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 7 jours en avance pour bénéficier de l'annulation sans frais.


2499 Revues
  • Formidable emplacement
  • Personnel excellent
  • Excellente propreté
Voir tous les commentaires

Description de l’établissement

Secret recipe to enjoy Milan: combine awesome people, a great location right in the heart of the city, comfy affordable beds and a huge fancy common area.
Add a little excitement, share your stories, fun, best vibes with new friends from all over the world. Mix well and...Welcome to Queen Hostel!
Between our wonderful staff, plenty amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

At Queen Hostel you can choose from female or mixed dorms which feature bunk beds, air conditioner, individual lockers, new and comfortable mattresses, new bed linen, individual reading lamp and much more. Our rooms are spacious, airy and clean.

There's FREE WIFI everywhere in the hostel, even in the bathrooms! You'll find here a great common area, with a huge bar, foosball, snooker, board games, musical instruments, bike rental, a very cozy relax area... You can join many activities dedicated to our guests every evening! Voir le règlement intérieur


Optez pour un bâtiment historique en plein cœur de Milan : le Queen Hostel est le spot idéal pour vous détendre après avoir fait le plein de culture. Notre auberge de jeunesse propose toujours des événements très fun, comme des soirées cinéma et des house parties, l'idéal si vous voulez prendre un verre au bar avec vos amis. Profitez de l'happy hour chaque soir ! Notre grande salle commune est un vrai terrain de compétition, avec un baby-foot, un billard et des jeux de société, mais aussi des instruments de musique ! Le petit-déjeuner est gratuit, et vous pourrez prendre un expresso à tout moment de la journée dans notre café.


Vous venez de l'aéroport de Milan-Malpensa ? Il vous faudra environ une heure pour rejoindre notre auberge. Prenez le train XP1 jusqu'à la gare de Milan-Cadorna et changez pour le tramway 16 jusqu'à la station Viale Monte Nero - Via Bergamo. Puis marchez 2 minutes, et vous y êtes ! Nous sommes dans un quartier animé avec plein de bars, restaurants et boutiques. Le quartier des Navigli, très populaire la nuit, se trouve à 25 minutes à pied. Et pour découvrir des monuments mythiques comme le Duomo et la Galleria Vittorio Emanuele II, il vous suffira de marcher 15 minutes.

Chambres et Dortoirs

Nos chambres confortables ont tout ce qu'il faut pour une nuit tranquille, comme la clim, les draps gratuits et des serviettes propres. Faites votre choix entre un dortoir mixte ou réservé aux femmes, avec salle de bain privée ou commune. Rangez vos affaires dans un casier gratuit pour ne pas être trop encombré.

Extras et activités

Connectez-vous au wi-fi gratuit pour prendre des nouvelles de chez vous. Vous pourrez laver toutes vos affaires grâce à notre laverie gratuite. Rendez-vous à la réception 24/24 pour découvrir les meilleurs restaurants du coin. Vous en avez marre des pizzas et des pâtes ? Préparez des petits plats dans notre cuisine commune. Vos camarades de chambre vous apprendront peut-être de nouvelles recettes.

Voir le règlement intérieur

Vérifier la disponibilité

Commentaires et notes

  • Bon rapport qualité/prix 8.8

  • Sécurité 9.2

  • Emplacement 8.6

  • Personnel 9.3

  • Atmosphère 9.3

  • Propreté 8.6

  • Les facilités 8.7

Derniers avis

  • 10.0


    05 aoû 2019
    Ambiance très conviviale et chaleureuse
    France, Un groupe mixte, 18-24
  • 10.0


    15 mai 2019
    Great place for a solo traveller! I made friends before I even checked in. The staff are lovely and they are really passionate about making everyone’s stay the best it can be.
    Australie, Femme, 25-30
  • 10.0


    14 mai 2019
    Je suis restée 4 jours à Queen Hostel et j’ai littéralement adoré ! J’ai rencontré plein de monde là bas en tant que voyageuse solo. Bien placé, en 20 minutes à pied, on est au Duomo et il y a un tramway qui relie le gare à l’hostel. Toujours beaucoup d’ambiance, salles communes grandes mais tout en étant cosy. Un bar où on peut commander à manger (8€ la pizza). Il est possible d’utiliser la cuisine. Il y a des activités (cours de cuisine, Free walking tour, soirée karaoke..).
    France, Femme, 25-30
  • 10.0


    03 mai 2019
    Super établissement personnel agréable ambiance au top
    France, Femme, 31-40
  • 10.0


    22 mar 2019
    Queen Hostel m’a agréablement surprise. De l’extérieur tu crois que c’est un hostel bien régulier mais quand tu y entre tu y découvre une ambiance très relaxante et dynamique à la fois. On se croirait dans un pub avec l’eclairage tamisé, le bar, la table de pool et les nombreux sofas. Impossible de ne pas décrocher avec Queen Hostel. J’étais supposée rester qu’une seule nuit mais j’ai tellement aimé le “vibe” de l’hostel que j’ai réservé une autre nuit. Je ne regrette aucunement mon choix!!
    Canada, Femme, 18-24
  • 9.7


    25 jui 2019
    Had a nice time in this hostel, the staff were really great and the atmosphere was pretty fun, relax and the music was good! I recommend you this hostel!!
    Canada, Femme, 18-24
  • 9.4


    27 mai 2019
    The underground entrance and bar is very nice. The staff was nice and happy to show us around and the people very open. I recommend!
    France, Homme, 18-24
  • 8.9


    12 jui 2019
    Rafael, Anderson and Mauro are ready to help you any time with any problem. They also have interesting conversations, even at 2:00 a.m. ;-) The rooms and showers are clean and the breakfast is amazing! Just so you know, there is music all the time in the common room so it's sometimes better to go outside to have a nice chat with people. Anyway, this hostel is really friendly and welcoming. I'd come back without any hesitation!
    France, Femme, 25-30
  • 6.9


    10 aoû 2019
    the AC is way too cold i had to shorten my stay because i felt sick and had to pay 2 nights i didn’t spend in! met lovely people but maybe think of lowering the music in the common areas so we can hear each other especially at 8 in the morning.
    France, Femme, 18-24
  • 4.0


    08 aoû 2019
    Tres decevant! Etant habituee des hostels depuis des annees, c est la premiere fois que je laisse une note negative! Personnel(bar et reception): pas accueillant, tres peu aimable et qui ne communique pas avec les clients. Douches/salles de bains: tres petites et exposees a tous (les pires que j ai jamais vu). Chambres: lits inconfortables et tres instables (bunk beds de 3lits). Proprete: propre oui mais bed bugs presents. Les activites presentees : souvent annulees sans explications. A EVITER
    France, Femme, 25-30
Voir tous les commentaires

Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • Serviettes incluses
  • Visite gratuite de la ville
  • WiFi gratuit
  • Accès par carte magnétique
  • Casiers
  • Climatisation
  • Coffre-fort
  • Compartiment congélateur du réfrigérateur
  • Cuisine
  • Cuisinière
  • Douches chaudes
  • Echange de livres
  • fer/planche à repasser
  • lampe de lecture
  • Lave-linge
  • Micro-ondes
  • Parking
  • Parking pour vélos
  • Salle commune
  • Sèche-cheveux
  • Sèche-linge
  • Ustensiles de cuisine
  • ventilateur de plafond
  • Accès à Internet
  • Dernières arrivées
  • Equipements de blanchisserie
  • Local à bagages
  • Location de vélos
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Service de fax
  • Sécurité 24H/24
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Théière/cafetière
  • Babyfoot
  • DVD's
  • Jeux de plateau
  • Salle de jeux
  • table de billard
  • Wifi