Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 7 jours en avance pour bénéficier de l'annulation sans frais.
  • Formidable emplacement
  • Personnel excellent
  • Excellente propreté
Voir tous les commentaires

Description de l’établissement

The Queen Hostel is the most social hostel in Milan. We have an onsite bar and all guests get a FREE welcome drink on arrival.

We are located a 2 minute walk from transport stops that can quickly get you to anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20 minute walk through some true local Milan suburbs and sights.

We have an amazing Team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and of course FREE doh!

Well priced BAR and fun activities such as billiards, table soccer and games surrounding it makes for a bustling social atmosphere which gets filled with tons of people from every corner of the world.

From all of us at the Queen Hostel - we cannot wait to meet you !!! Voir le règlement intérieur

Vérifier la disponibilité

Commentaires et notes

  • Bon rapport qualité/prix 8.8

  • Sécurité 9.1

  • Emplacement 8.5

  • Personnel 9.3

  • Atmosphère 9.4

  • Propreté 8.6

  • Les facilités 8.9

Derniers avis

  • 10.0


    05 aoû 2019
    Ambiance très conviviale et chaleureuse
    France, Un groupe mixte, 18-24
  • 9.7


    25 jui 2019
    Had a nice time in this hostel, the staff were really great and the atmosphere was pretty fun, relax and the music was good! I recommend you this hostel!!
    Canada, Femme, 18-24
  • 9.4


    26 aoû 2019
    Très bon moment passé à l’auberge. L’ambiance est vraiment sympa. Conseillé si vous voulez rencontrer du monde! Billard et babyfoot gratuit! Je vous recommande
    France, Femme, 18-24
  • 9.4


    25 aoû 2019
    Super hostel bonne ambiance. Staff au top! Recommande vivement
    France, Homme, 25-30
  • 9.4


    27 mai 2019
    The underground entrance and bar is very nice. The staff was nice and happy to show us around and the people very open. I recommend!
    France, Homme, 18-24
  • 8.9


    12 jui 2019
    Rafael, Anderson and Mauro are ready to help you any time with any problem. They also have interesting conversations, even at 2:00 a.m. ;-) The rooms and showers are clean and the breakfast is amazing! Just so you know, there is music all the time in the common room so it's sometimes better to go outside to have a nice chat with people. Anyway, this hostel is really friendly and welcoming. I'd come back without any hesitation!
    France, Femme, 25-30
  • 7.7

    Très bien

    29 aoû 2019
    Had a quick stay but seemed good, 20 minute walk from center (duomo) so can do better but neighborhood seems to be good for bars/clubs
    France, Homme, 18-24
  • 6.9


    10 aoû 2019
    the AC is way too cold i had to shorten my stay because i felt sick and had to pay 2 nights i didn’t spend in! met lovely people but maybe think of lowering the music in the common areas so we can hear each other especially at 8 in the morning.
    France, Femme, 18-24
  • 5.7


    08 aoû 2019
    Musique très forte dans l’espace de vie commune, pas d’endroit pour bouquiner tranquille ou réfléchir, tout écrit en anglais, pas un Italien ni parmi le personnel (dont certains ne parlent pas du tout la langue) ni parmi les clients. À part ça, lits en mezzanine à trois étages, pas très agréable, casiers trop petits pour mon sac, mais personnel très sympathique (on voit qu’ils font des efforts), beau petit déj gratuit. Mais globalement, je déteste ce genre d’ambiance « internationale » idiote…
    France, Un couple, 18-24
  • 4.0


    08 aoû 2019
    Tres decevant! Etant habituee des hostels depuis des annees, c est la premiere fois que je laisse une note negative! Personnel(bar et reception): pas accueillant, tres peu aimable et qui ne communique pas avec les clients. Douches/salles de bains: tres petites et exposees a tous (les pires que j ai jamais vu). Chambres: lits inconfortables et tres instables (bunk beds de 3lits). Proprete: propre oui mais bed bugs presents. Les activites presentees : souvent annulees sans explications. A EVITER
    France, Femme, 25-30
Voir tous les commentaires

Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • Serviettes incluses
  • Visite gratuite de la ville
  • WiFi gratuit
  • Accès par carte magnétique
  • Casiers
  • Climatisation
  • Coffre-fort
  • Compartiment congélateur du réfrigérateur
  • Cuisine
  • Cuisinière
  • Douches chaudes
  • Echange de livres
  • fer/planche à repasser
  • lampe de lecture
  • Lave-linge
  • Micro-ondes
  • Parking
  • Parking pour vélos
  • Salle commune
  • Sèche-cheveux
  • Sèche-linge
  • Ustensiles de cuisine
  • ventilateur de plafond
  • Accès à Internet
  • Dernières arrivées
  • Equipements de blanchisserie
  • Local à bagages
  • Location de vélos
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Service de fax
  • Sécurité 24H/24
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Théière/cafetière
  • Babyfoot
  • DVD's
  • Jeux de plateau
  • Salle de jeux
  • table de billard
  • Wifi