Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 4 jours en avance pour bénéficier de l'annulation sans frais.
  • Emplacement parfait
  • Personnel merveilleux
  • Fantastique propreté
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Description de l’établissement

Welcome to Puerta Vieja Hostel!

If you are working and travelling across México and want to discover the beauty of Chiapas. This is your place! In Puerta Vieja will find a perfect place to work, party and relax.

What makes us different?

+amazing location (3 minutes walk to the main pedestrian areas)
+rocking bar with beer garden
+workout area
+high-speed WIFI
+breakfast and dinner included (Vegan options)

Puerta Vieja Hostel offers safe, clean, quality accommodations. Spacious dorm rooms with ensuite bathroom and individual lockers in dorms for personal belongings.

+ bedding (Dorms and private rooms)
+ free breakfast (Choose between Sweet, Savoury or Vegan options that change every day)
+ free dinner (Vegan options)
+ free cocktails Tuesday & Friday nights!
+ Self-serve coffee
+ fully equipped guest kitchen
+ netflix room, ping pong and videogames
+ access to bikes
+ weekly Temazcal (traditional sweat lodge)

Additional features
+bar service everyday (Only for guests)
+hot water 24/7
+tours and booking info at the front desk
+lockers, keys, towels and extra blankets included with deposit.

Among all the lovely details there’s one thing that makes Puerta Vieja special; The hostel atmosphere that we all love, travellers sharing not only a space, but an experience.

We will make your stay a memorable one!

CHECK-IN from 15:00 to 23:00.
CHECK-OUT before 11:00.
Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people)

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 9.6

  • Sécurité 9.4

  • Emplacement 9.7

  • Personnel 8.8

  • Atmosphère 9.1

  • Propreté 9.0

  • Les facilités 9.2

Derniers avis

  • 10.0


    26 mai 2022
    Very social hostel, perfectly located and clean. Breakfast and diner included makes the whole difference. Plenty of tours are organized for San Cristobal and the surroundings, and events at the hostel. It is THE hostel for San Cristobal
    France, Femme, 18-24
  • 10.0


    10 avr 2022
    Woooaw what a incredible hostel, the bed are confortable, every day activities, easy to met people and u have breakfast + diner included, i think it’s really hard to top this. I recommended it to 100% The only bad point is the El chiflon tour with the lakes, i think it’s better to do the el chiflon in a one day trip!
    Allemagne, Homme, 25-30
  • 10.0


    04 avr 2022
    Perfect place !! I have nothing to tell . Wow.
    Canada, Homme, 25-30
  • 10.0


    26 mar 2022
    Très bon hostel - bonne ambiance de soirée mais reste silencieux. Super attention du personnel : ils font votre lit, petit déjeuner et dîner très bon inclu, panier de fruits et petit goûter distribué. Douches agréable et propres. Localisation parfaite en centre ville. Si vous voulez profiter de la rave de san Cristobal c’est aussi la ou il faut aller.
    France, Femme, 25-30
  • 9.7


    30 jun 2022
    super hostel, breakfast and dinner included in the price, nice parties and events every night, I recommend !
    France, Femme, 18-24
  • 9.7


    19 jun 2022
    It was so amazing to finally have a hostel with amazing HOT showers with great water pressure. The place is massive, you can chill in so many places. Only problem was that the windows didn’t really closed so it got SO cold at night. And not very quiet… but the free breakfast AND diner makes up for it. And it’s not the minimum, it’s full home cooked meals !
    France, Femme, 25-30
  • 9.1


    16 mar 2022
    I had a great time in this hostel. The free meals (breakfast and dinner) are really good ! The bar is awesome. Some dorms are a bit small...but you're not gonna spend a lot of time in them anyway !
    France, Homme, 31-40
  • 9.1


    08 mar 2022
    Vous ne trouverez jamais mieux rapport qualité - prix ! 9€ la nuit + petit dej et diner 😊 (tout fait maison par un chef) Emplacement parfait pour visiter San Cristobal, beaucoup de tours proposés et des soirées à thèmes. La seule chose que je pourrais souligner c’est l’aspect un peu « usine » de l’hostel, plus de 100 personnes ! Attention à vos verres plusieurs personnes ont été malades ...
    France, Femme, 18-24
  • 8.9


    07 mar 2022
    Great hostel, amazing location and staff ! It is very big though, bring earbuds
    France, Femme, 25-30
  • 6.0


    12 jun 2022
    Atmosphère peu conviviale, impersonnelle trop grand à mon goût (100 personnes donc fait usine) je n ai pas aimé la vibe ambiance jeune étudiants avec de grands groupes / pas idéal pour les voyageurs solos par rapport à toutes les auberges que j ai fait avant, c est paradoxalement celle où je me suis sentie la plus seule. J y suis allée pour les repas gratuits et je regrette. Les lits sont inconfortables, grincent énormément et des que qqun bouge ça se ressent (attachés par 4).
    France, Femme, 31-40
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Les facilités

  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • Serviettes incluses
  • WiFi gratuit
  • Bain de vapeur
  • BBQ
  • Casiers
  • Compartiment congélateur du réfrigérateur
  • Cuisine
  • Douches chaudes
  • Echange de livres
  • lampe de lecture
  • Micro-ondes
  • Parking pour vélos
  • Salle commune
  • Salle de sport
  • Sauna
  • Terrasse en plein air
  • Local à bagages
  • Location de vélos
  • Ménage
  • Navette
  • Réception (heures d'ouverture limitées)
  • Service postal
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Babyfoot
  • Jeux de plateau
  • PlayStation
  • Wifi