Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 7 jours en avance pour bénéficier de l'annulation sans frais.
  • Emplacement parfait
  • Personnel excellent
  • Excellente propreté
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Description de l’établissement

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 9.3

  • Sécurité 9.7

  • Emplacement 9.7

  • Personnel 9.1

  • Atmosphère 9.2

  • Propreté 8.9

  • Les facilités 9.2

Derniers avis

  • 10.0


    26 déc 2019
    Buena onda! Great volunteers & staff!! Will come back
    France, Homme, 25-30
  • 10.0


    22 nov 2019
    Great hostel to meet people ! Nice staff Excellent breakfast and dinner Only to improve : it’s too cold in the bedrooms
    France, Homme, 25-30
  • 10.0


    30 oct 2019
    Amazing hostel! A lot of partying but the bar is far from the room so it's also quiet if you want to sleep. Delicious breakfast and great chill area. I loved it !!
    France, Femme, 25-30
  • 10.0


    24 oct 2019
    The hostel very well located to visit the city. The staff was welcoming and we particularly enjoyed the spacious room we stayed in! I definitely recommend this hostel !
    France, Femme, 18-24
  • 9.4


    24 nov 2019
    Très grande auberge qui brasse du monde ! Les chambres doubles sont superbes. Il y a tout ce qu'il faut dans cette auberge : cuisine, équipement, TV, ping pong, grand espace, jardin, hammak, eau chaude. L'auberge est propre. Rien à redire à part le manque d'échange avec le personnel trop occupé. Beaucoup trop de monde, c'est l'usine des voyageurs..
    France, Femme, 31-40
  • 9.4


    15 oct 2019
    Ubicado en el pleno centro de San Cristóbal cerca de todos los puntos de interés, a 20 minutos de la estación de autobuses Muchos huespedes en el hostal entonces es un poco ruidoso, pero los baños son muy limpios. El desayuno incluido está padrisimo y el lobby es muy confortable si quiere relajarse o jugar a los videojuegos Además, se puede reservar muchas excursiones que valen la pena ! Recomiendo a 100%
    France, Homme, 18-24
  • 9.1


    20 oct 2019
    Super hostel! Bien placé, propre, petit déjeuné délicieux avec un choix entre sucré, salé ou vegan, bonne ambiance avec une activités chaque soir ! N'hésitez pas à prendre les repas du soir sur place, jai mangé un soir les pizza et un autre le poisson avec une sauce au vin blanc, delicieu et vraiment chip ! Seul petit point négatif, la salle commune du bas est toute ouverte donc il y fait assez froid pour s'y poser. (Durant la période où j'y etais)
    France, Femme, 25-30
  • 8.3


    05 jan 2020
    Grabd hostel, bonne infrastructure, bcp de turnover , cuisinier excellent, bonne ambiance sauf si l on cherche une ambiance intimiste
    France, Homme, 31-40
  • 7.1

    Très bien

    12 déc 2019
    Atmosphère très détendue, le staff est sympa et à été aux petits soins quand j'étais malade. Super pdj avec 3 options et super service ! Par contre très bruyant, les lits grincent et dès que quelqu'un marche sur le parquet ça réveille tout le monde. Bâtiment ancien donc pas de pris à chaque lit ni de lumière.
    France, Femme, 25-30
  • 7.1

    Très bien

    25 aoû 2019
    I had a pleasant stay here, except the night the guy staying under my bed brang a girl... so yeah its a good party and social hostel. The only bad things i have to say: breakfast is too light whatever your choice ,the men restrooms are always kind of dirty and anybody could access to the dorm : no door so a lot of noize and light until late.
    France, Homme, 25-30
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Les facilités

  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • Serviettes incluses
  • WiFi gratuit
  • Bain de vapeur
  • BBQ
  • Casiers
  • Compartiment congélateur du réfrigérateur
  • Cuisine
  • Douches chaudes
  • Echange de livres
  • Micro-ondes
  • Parking pour vélos
  • Salle commune
  • Sauna
  • Terrasse en plein air
  • Local à bagages
  • Ménage
  • Navette
  • Réception (heures d'ouverture limitées)
  • Service postal
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Babyfoot
  • DVD's
  • Jeux de plateau
  • PlayStation
  • Wifi