Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 3 jours en avance pour bénéficier de l'annulation sans frais.

Très bien

3616 Revues
  • Formidable emplacement
  • Personnel merveilleux
  • Bonne propreté
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Description de l’établissement

*Please note we are operating on LIMITED reception hours*

The Phoenix Bar & Hostel, housed in a homely English-style pub located between Hyde park and Regents park, the Phoenix is perfect located and walking distance to all main attractions, train stations, tubes being only 100+ yards away.

We are an award winning backpackers hostel. Operating for 13 years we take all of our guests safety and security seriously but we also know how to party! Enjoying a mixed entertainments program down at the bar, Comedy Night, Karaoke, Quiz nights... Lounge area to relax watch TV or a movie.

- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable. A must: Government approved ID on check in for all members of your group!

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

Hostel reception open hours:
Monday- Wednesday 10am - 2am
Thursday 10am - 2:30am
Friday 10am - 3am

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)

If arriving after midnight, a fee of £3 will be charged
Check-out of rooms by 11AM

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 7.7

  • Sécurité 7.8

  • Emplacement 8.3

  • Personnel 8.5

  • Atmosphère 7.5

  • Propreté 6.9

  • Les facilités 6.7

Derniers avis

  • 9.7


    05 sep 2019
    Very nice!
    France, Homme, 31-40
  • 9.1


    13 nov 2019
    Auberge très bien située et confortable.
    France, Homme, 31-40
  • 8.9


    01 jun 2022
    I enjoyed my stayed here. The room and bathrooms were clean, even if most of the bathrooms could benefit from more place to put belongings while taking your shower. Also, I was uncomfortable with the butt naked cleaning lady. I had planned to let my heavy bag in the luggage storage for a few hours after my checkout but I was told it was only for people who arrived before the checkin time. So I had to find another solution few metro stations away and had to pay 15 pounds to store my backpack…
    France, Femme, 25-30
  • 8.9


    01 oct 2019
    Very nice stay there and great team at the reception!!
    France, Femme, 18-24
  • 8.0


    11 fév 2022
    L’hostel a refait des travaux depuis (peinture etc….). Il est ancien, ça fais « pourrave ». Mais ils font le nettoyage tous les jours des chambres, des sanitaires et escalier (moquette, aspirateur…).., C’est vraiment propre. Pas de cuisine mais micro-onde …Petit dej à 3 pounds…(un des moins cher, sinon c 6-7 pounds pour la meme chose…). Le personnel est très sympas. Il est très bien placé, à 10 min de Oxford street et donc de tous le reste, autour calme. Et autres shop à 5 min autour…
    France, Femme, 31-40
  • 7.7

    Très bien

    15 fév 2020
    L'hôtel est très bien situé, par contre il est très vétuste, la peinture s’écaille dans les sanitaires dont les bouches d'aération sont couvertes de poussière. L'escalier est recouvert de moquette qui sent mauvais. la vaisselle laisse à désirer en terme de propreté.
    France, Un couple, 41+
  • 7.7

    Très bien

    28 sep 2019
    A good hostel.
    France, Homme, 31-40
  • 6.9


    01 nov 2019
    Not the nicest place but it’s cheap, you get what you pay for
    Australie, Homme, 18-24
  • 6.9


    05 oct 2019
    Pros: friendly staff, open 24/7 Cons: Toilets and showers are quite cramped, can get quite messy. Door for the room I was in (10) gets jammed and doesn't open properly from the outside when locked.
    Australie, Homme, 18-24
  • 6.3


    08 jan 2020
    Great place to stay a couple of nights if you're on a low budget. A walking distance fron most stuff. Facilities are not the best though.
    Brésil, Homme, 18-24
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Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Plans de ville gratuits
  • WiFi gratuit
  • Accès par carte magnétique
  • Adaptateurs
  • Casiers
  • Douches chaudes
  • Micro-ondes
  • Petit-déjeuner non inclus
  • Salle commune
  • Serviettes non incluses
  • Suit les conseils sanitaires liés au Covid-19
  • Sèche-cheveux
  • Accès à Internet
  • Local à bagages
  • Ménage
  • Réception (heures d'ouverture limitées)
Aliments et Boissons
  • Bar
  • DVD's
  • Jeux de plateau
  • Wifi