Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any cancellation from the group must be notified at least 15 days prior to arrival to receive a full refund less the 15% non-refundable deposit already paid. Increases in the number of guests are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at Koisi Hostel discretion.
If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. That bed could be sold again online.
If the group falls below our minimum group level of 9 guests due to cancellations or non-arrival then Koisi Hostel will withdraw any group discounts and then the current advertised rate on our website will be applied to the booking.
In the event you wish to cancel your booking the following conditions apply to the total value of your group reservation:
More than 15 days prior to arrival - Full Refund (excluding deposit)
Within 1-2 weeks - 75% Cancellation charge will apply
1 week or less - 100% Cancellation charge will apply

Additional Terms and Conditions

A group reservation remains as provisional until a non-refundable deposit amounting to 15% of the total booking value has been received. Koisi Hostel reserves the right to cancel any booking with a provisional status once reasonable efforts have been made to contact you.
Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions.
Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt.
A pro forma invoice for the balance of the payment will also be forwarded to you at the time of the deposit payment. The remaining of the total fee must be received by Koisi Hostel no later than 15 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear.
Koisi Hostel accepts no responsibility for chasing payment of the balance. If the remaining balance is not received 15 days prior to arrival Koisi Hostel will endeavour to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 15% non-refundable deposit will be retained by Koisi Hostel.
A final rooming list and arrival time should be provided to Koisi Hostel 15 days prior to your arrival. Should the numbers in the group fall below the confirmed number then the cancellation conditions below will apply and the rate quoted may be reviewed discretion of Koisi Hostel.

Check-in/out – Room deposit – Behaviour
Groups Check-in time is any time after 3pm on the date of arrival. Check-out time is any time before 12am on the date of departure.
All guests will have to provide photo identification in the form of a passport, driving license or European ID Card. All guests will be required to sign a rooming list on arrival which will state they agree to our Terms & Conditions of stay. In order to speed up the check in process, groups can provide passports, pay the security deposit and agree to our T&C in advance.
All Group Reservations are asked to authorise a security deposit on arrival; this amount per person will be charged to a Credit or Debit card on check-in. The amount per person will be stated on your Group Contract. This authorised deposit is fully refundable on check-out should all rooms and property be in an acceptable manner.
During your group’s stay the Duty Manager nominated by Koisi Hostel reserves the right to inspect any rooms occupied by your group without notice.
Should any guests within a group reservation be found to have non-paying guests in their room, the group leader will be responsible for payment of the extra accommodation requirements, failure to pay for non-registered guests may result in the whole group reservation being terminated without refund.
Should any group members become unruly resulting in complaints from other guests, Koisi Hostel reserves the right to cancel the group reservation which will result in early eviction from the property without any monies refunded.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Minimum group size - 9 people

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 3 jours en avance pour bénéficier de l'annulation sans frais.
7.8

Très bien

721 Revues
  • Très bien situé
  • Personnel compétent
  • Excellente propreté
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Description de l’établissement

COMMITTED TO YOU (Covid)
We are ready!

The Koisi Hostel is taking every necessary measure to increase hygiene and security measures in the midst of the coronavirus outbreak.
- We’re equipped with sanitization in all common areas and public spaces
- Enhanced cleanliness
- We’ll be operating in full compliance with CDC (Center for Disease Control and Prevention) recommendations

We are situated in El Antiguo (named precisely for being the original nucleus of the city), that lies adjacent to Ondarreta Beach and Mount Igeldo. It is a peaceful and elegant area, but also very vibrant. Home of some of the best tourist attractions such as the Palacio Miramar, Concha Bay, Ondarreta Beach and the Wind’s Comb, admirable work of the sculptor Eduardo Chillida and today one of the city’s most iconic and beautiful corners. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 7.4

  • Sécurité 9.1

  • Emplacement 7.5

  • Personnel 7.6

  • Atmosphère 7.3

  • Propreté 8.3

  • Les facilités 7.5


Derniers avis

  • 10.0

    Superbe

    01 fév 2020
    Établissement à la localisation idéale très propre et bien pensé. Un très bon accueil et de bons conseils à la réception. Merci!
    France, Femme, 31-40
  • 9.7

    Superbe

    14 jui 2020
    Très bon établissement situé à 40 minutes à pied du centre ville. Auberge relativement propre et un personnel agréable et accueillant. Je le recommande.
    France, Homme, 31-40
  • 9.7

    Superbe

    31 déc 2019
    Auberge super sympa et conviviale. Les chambres très propres et literie confortable. Je recommande 👍🏼
    France, Groupe de femmes, 25-30
  • 8.6

    Fabuleux

    07 aoû 2022
    Very nice and clean hostel, perfect to visit San Sebastian
    France, Groupe de femmes, 25-30
  • 8.6

    Fabuleux

    23 jun 2021
    auberge très sympa, située à seulement une dizaine de minutes à pieds de la plage (et c'est en pente!). Les dortoirs sont très spacieux, agréables et confortables (chaque personne a vraiment son espace), et les parties communes sont cool aussi. N'hésitez pas à demander au personnel pour connaître les plus beaux endroits de San Sebastian à visiter!
    France, Femme, 18-24
  • 8.3

    Fabuleux

    08 mar 2020
    Nous avons passé un bon séjour à koisi hostel ! Notre regret : pas de cuisine sur place, ce qui implique de manger dehors, au bar de l auberge ou de combiner avec le micro onde. Dommage que le petit déjeuner ne soit pas inclu dans le prix ... auberge calme, chambres sympas et bien équipées, personnel sympa et disponible !
    France, Un couple, 31-40
  • 7.4

    Très bien

    13 aoû 2022
    Cette auberge possède des installations assez récentes et demeure bien entretenue. Il faut tout faire via un appareil cellulaire pour le check in et le check out, car il n’y a pas d’employés à la réception. Cela peut sembler pratique, mais c’est aussi embêtant quand nous avons des questions ou demandes. Par exemple, louer une serviette devient une tâche de contacter le service à la clientèle au lieu de tout simplement demander à un humain qui serait à l’accueil. Les dortoirs sont spacieux et la salle de bai
    Canada, Femme, 18-24
  • 6.6

    Satisfaisant

    15 mai 2022
    L'hostel est bien mais il manque cruellement d'équipement comme d'une cuisine, il y a uniquement un micro onde et nous devons tout demander au bar (pour avoir de la vaisselle , pour avoir de l'eau etc) Les casiers sont également trop étroit et l'auberge est assez loin du centre Malgré tout elle est à proximité de la plage et les lits sont très confortables
    Belgique, Femme, 18-24
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Les facilités

Gratuit
  • Accès gratuit à Internet
  • Draps inclus
  • Plans de ville gratuits
  • WiFi gratuit
Général
  • accessible aux personnes à mobilité réduite
  • Accès par carte magnétique
  • Ascenseur
  • Casiers
  • Climatisation
  • Douches chaudes
  • Echange de livres
  • lampe de lecture
  • Lit d'enfant disponible
  • Micro-ondes
  • Parking pour vélos
  • Petit-déjeuner non inclus
  • Salle commune
  • Sèche-cheveux
  • Terrasse en plein air
Services
  • Accès à Internet
  • Local à bagages
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Service de réveil
  • Serviettes à louer
  • Sécurité 24H/24
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Restaurant


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