Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation policy 48 hours before arrival except Dec 21, 2019, to January 5, 2020, 7 days before arrival will apply total stay.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

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Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Hostel Boutique & Beach Club Agua y Fuego

Réservez plus de 7 jours en avance pour bénéficier de l'annulation sans frais.


189 Revues
  • Formidable emplacement
  • Personnel merveilleux
  • Fantastique propreté
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Description de l’établissement

Hostel Boutique & Beach Club Agua y Fuego - Adults Only has air-conditioned rooms, an outdoor whirlpool, free WiFi and a bar. This 4-star hostel offers a concierge service and a tour desk. The property provides a 24-hour front desk, a shared lounge and buying tickets for guests.

The city hall is located within 200 meters away, walking distance from the public bus stop, very close to the handcraft market as well as the ADO bus station.

In the hostel entrances, there are two sculptures built with Talavera tile which symbolise the water and the fire. This sort of decoration is found throughout the place. The facade is decorated with Mexican alebrijes.
Our rooms are divided int three different sections: ground floor for females, first floor for males and second floor for both. Regarding the room types, there are multiple cabins from 4 to 14 bunk beds, and 12 private rooms intended for couples. Every rooms are equipped with a private bathroom with a shower. Guests at Hostel Boutique & Beach Club Agua y can enjoy a buffet breakfast. You can play pool and ping pong at the accommodation.

Other facilities available include the Xcaret Beach Club at Caracol Beach, offering food and beverages, as well as access to private restrooms. A private shuttle service from the hotel to the beach club is available for a surcharge.

Hostel Boutique & Beach Club Agua y Fuego - Adults Only Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards. This property may pre authorise your card before arrival.
For shared dorm accomodations, a security deposit of $25usd will be required upon check in. The security deposit will be fully refunded at check out when there is no loss/damage of the provided linen and room key.
For private rooms, a fully refundable security deposit of $50usd will be required upon check in. The security deposit will be fully refunded at check out when there is no damage of the accomodations or loss of room items.

Taxes not included - 19%
Taxes not included - occupancy tax 0.2 USD per person per night
Breakfast included.
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 9.2

  • Sécurité 9.5

  • Emplacement 8.9

  • Personnel 8.5

  • Atmosphère 8.1

  • Propreté 9.6

  • Les facilités 9.1

Derniers avis

  • 10.0


    30 déc 2019
    Les plus : Rooftop excellent avec billard, ping pong, basketball, ..., bon pt déjeuner complet, personel agréable et à l écoute. Lit confortable avec 2 prises personnelles pour charger tout appareils éléctronique. Très bon qualité prix Les moins: Humidité et mauvaise odeurs dans la chambre dû à l absence de fenêtre (chambre de 10). L attente à la récéption pour un renseignement ou une demande est longue à cause de la longue paperasse lors du check in.
    Suisse, Homme, 25-30
  • 10.0


    02 déc 2019
    Very welcoming! Great service! I recommend it
    France, Homme, 18-24
  • 10.0


    14 nov 2019
    Incroyable pour y rester et faire la fête ! Très propre, bien équipé et bien situé, j'adore
    Mexique, Femme, 18-24
  • 10.0


    13 nov 2019
    Very good place We will come back
    France, Groupe d'hommes, 25-30
  • 10.0


    08 nov 2019
    Great place to stay. Beatriz at the tour reservation is awesone... very helpful.
    Canada, Femme, 31-40
  • 9.1


    28 nov 2019
    Really neat, modern and accesible hostel. If you are stoping at Cancún downtown (far from the beach but close to the bus station) this is a great option. Modern facilities with a pool, sauna, steam room and sport fields. The breakfast is really good and the guys in the kitchen are so nice. Rooms are small, but bed boxes are private and well equipped. There’s showers and toilets in and outside the rooms. No kitchen for the guests, tho and I was moved to another room because ac wasn’t working.
    Mexique, Homme, 31-40
  • 8.6


    01 jan 2020
    Endroit très propre et beau. Pas de wi fi quand j y étais... sinon très bon hostel
    France, Homme, 31-40
  • 8.0


    19 nov 2019
    Hostel récent qui a une grande capacité d'accueil ! Un peu l'usine, moins propice à rencontrer les gens. Cependant Propreté et confort sont au rdv. Petit déj buffet. Plein de petits plus, bar, table de billard...
    France, Femme, 25-30
  • 7.4

    Très bien

    24 déc 2019
    1st bad experience was the check in ! The reception guy was not that welcoming and didn't explain us anything ! He was barely paying attention to us ! It took forever to check in. The breackfast was good ! They also have free parking in front of the hostel. The room abd bathroom was clean ! The rooftop is also nice.
    France, Homme, 31-40
  • 2.0


    26 nov 2019
    Quel déception... On avait été 2 semaines avant c'était super. Puis la, personnel désagréable. Chambre humide , sans fenêtre Incroyable
    France, Homme, 25-30
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Les facilités

  • Accès gratuit à Internet
  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Serviettes incluses
  • WiFi gratuit
  • accessible aux personnes à mobilité réduite
  • Ascenseur
  • Bain de vapeur
  • Casiers
  • Climatisation
  • Douches chaudes
  • lampe de lecture
  • Lave-linge
  • Salle de sport
  • Sauna
  • Terrasse en plein air
  • Accès à Internet
  • Equipements de blanchisserie
  • Local à bagages
  • Réception ouverte 24 heures sur 24
  • Sécurité 24H/24
  • Visites guidées/Information touristique
  • Échange de devises
Aliments et Boissons
  • Bar
  • Distributeurs automatiques
  • Repas disponibles
  • Restaurant
  • Babyfoot
  • Jeux de plateau
  • Salle de jeux
  • table de billard
  • Wifi