Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

Prepayment
The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 7 jours en avance pour bénéficier de l'annulation sans frais.
9.3
  • Emplacement parfait
  • Personnel excellent
  • Fantastique propreté
Voir tous les commentaires

Description de l’établissement

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 9.4

  • Sécurité 9.6

  • Emplacement 9.7

  • Personnel 9.2

  • Atmosphère 8.6

  • Propreté 9.2

  • Les facilités 9.1


Derniers avis

  • 10.0

    Superbe

    13 aoû 2019
    Le lit est confortable et la chambre est très propre ! Les personnes à l accueil sont vraiment au top.
    France, Femme, 25-30
  • 10.0

    Superbe

    03 jan 2019
    This hostel is well located, super clean, the staff is really nice and the beds are comfy. Could only recommend!
    France, Homme, 18-24
  • 10.0

    Superbe

    31 déc 2018
    I had a great stay. Spent new year's eve and everything went super well! Beds are amongst the best I found in hostels and the rooms are really clean, with a perfect temperature. The staff is really helpful, especially Phuonh, the receptionist ;)
    Suisse, Homme, 31-40
  • 9.7

    Superbe

    19 jui 2019
    Un véritable petit cocon dans le vieux quartier d’Hanoi. Les chambres sont petites mais confortables, exactement comme sur les photos. Chaque lit a un petit compartiment avec prises, lumière et ventilateur et un petit rideau pour fermer, on est vraiment dans un cocon et ils sont très très confortables. Le petit déjeuner est super, il y a le choix entre 4 options avec fruits, thé et café. Le personnel était très professionnel, sympathique, aimable, toujours prêt à aider. Je recommande à 100%
    France, Femme, 25-30
  • 9.4

    Superbe

    26 sep 2019
    Really nice hostel to stay in Hanoi. Really good located to do all the city by walk. Really close to the bar area, so nice if you want to go out. The beds are so confortable ! If you want to meet people it’s cool because you have a free beers hour where everybody is coming. Nothing bad to say about this place, I really recommended it !
    France, Femme, 18-24
  • 9.4

    Superbe

    08 fév 2019
    We had a really great service and the rooms look exactly like the pictures! Food is pretty good and you have some discount on other activities since you’re from the hostel (10/10 would recommand serene spa)! The only thing is that we were often missing toilet paper in our rooms and they did not change the trash can really often... Other than that, everything is great!
    Canada, Groupe de femmes, 18-24
  • 9.4

    Superbe

    06 fév 2019
    Super hostel très bien située, ambiance pas incroyable mais sympa
    Suisse, Femme, 18-24
  • 9.1

    Superbe

    04 mar 2019
    We stayed 3 nights at Cocoon in. Very nice place, perfectly located in the Old Quarter of Hanoï. Very clean room and bathrooms, they clean the bathroom nearly 3 times per day. Also very secure with electronic lockers. Cool rooftop with a nice view on the Old Quarter district. Tasty breakfast included (choice of eggs, pancakes or noodles). They have a travel desk downstairs where you can book tours, buses or trains from Hanoï. Definitly recommend it !
    France, Homme, 18-24
  • 8.9

    Fabuleux

    30 mar 2019
    Lits super confort et bien foutus (c'est un véritable cocon en effet). L'hostel est bien, rien à redire (emplacement, prix, propreté). En revanche pas totalement sûr que j'irais seul dans cet hostel, étant donné que les espaces communs se résument au bar qui est très mal foutu au rez de chaussée, et à une terrasse sur laquelle il n'y a rien sauf des tables et chaises.
    France, Homme, 18-24
  • 6.0

    Satisfaisant

    08 aoû 2019
    J'ai fais qu'une nuit étape vers une autre destination. Les femmes de la réception sont ignobles. Qd j'ai payé elle m'a pas rendu la bonne somme d'argent et qd j'ai réclamé ce qui manquait elle a tiré la gueule. Le seul endroit de socialisation est le bar à l'entrée. J'ai détester cet endroit et heureusement que j'ai dû faire qu'une nuit!
    France, Femme, 25-30
Voir tous les commentaires

Les facilités

Gratuit
  • Accès gratuit à Internet
  • Draps inclus
  • Petit-déjeuner gratuit‎
  • Plans de ville gratuits
  • Serviettes incluses
  • Visite gratuite de la ville
  • WiFi gratuit
Général
  • Accès par carte magnétique
  • Ascenseur
  • Casiers
  • Climatisation
  • Coffre-fort
  • Douches chaudes
  • Echange de livres
  • lampe de lecture
  • Salle commune
  • Sèche-cheveux
  • Terrasse en plein air
  • télévision par câble
  • ventilateur de plafond
Services
  • Accès à Internet
  • Check in/out rapides
  • Dernières arrivées
  • Equipements de blanchisserie
  • Local à bagages
  • Ménage
  • Réception ouverte 24 heures sur 24
  • Serviettes à louer
  • Sécurité 24H/24
  • Transferts Aéroport
  • Visites guidées/Information touristique
Aliments et Boissons
  • Bar
  • Café
  • Repas disponibles
  • Restaurant
  • Supérette
  • Théière/cafetière
Divertissement
  • Jeux de plateau
  • Wifi


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