Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations must be done 2 weeks prior to arrival. After that the group will be liable for part or all of their monies paid.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Veuillez cocher la case pour indiquer que vous acceptez les termes et conditions.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
Réservez plus de 4 jours en avance pour bénéficier de l'annulation sans frais.

Très bien

6334 Revues
  • Formidable emplacement
  • Personnel merveilleux
  • Bonne propreté
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Le mot d'Hostelworld

Astor Quest est dans le quartier chic de Bayswater, à côté d'Oxford Street, Hyde Park et du marché de Portobello. Les invités d'Hostelworld disent qu'ils apprécient que l'auberge soit «proche à pied" de l'autoroute Queensway et des stations de métro Bayswater. Nos examinateurs apprécient que le personnel soit «vraiment serviable et poli". Il semble former leur propre petite famille les uns avec les autres, ce qui donne le sentiment d'être très accueillant et ouvert aux clients », a déclaré l'un de nos visiteurs. Nous aimons que cette auberge soit évaluée comme «excellente», avec «une cuisine bien équipée» et «offrant le meilleur petit déjeuner d'auberges de jeunesse pour cette gamme de prix à Londres"!

Description de l’établissement

Located a short walk from Notting Hill, Hyde Park and Kensington Palace (home of William, Kate, and the Royal Babies!) it is easy to see why so many people fall in love with this neighbourhood. With three Underground Lines and countless 24hr buses, Astor Kensington is the perfect hub from which to explore London. A short walk around the neighbourhood will take you through the world-famous Portobello Market, Kensington Gardens and London’s most charming streets! Hop on the tube or bus and within 10 minutes you will be in the heart of Oxford Street, Piccadilly Circus and Leicester Square!

The moment you walk through our doors you become part of our family and we want you to have an incredible experience! We want every detail - from our super clean bathrooms and comfortable pillows to our unforgettable social events - to be perfect, giving you a London adventure that is 10 out of 10!

VALID government issued ID required to stay with us, and ALL guests must be between 18-40 YEARS

At our amazing hostel you will have full access to:

•Free Fast Wi-Fi throughout the building as well as Free PC Access
•24-hour reception for anything you may need (including late check-in/early check-out)
•CCTV in operation 24 hours a day
•Storage Lockers available for your valuables £1 per locker, per day (max 14 days).
•Luggage room is free to use on day of arrival! You can leave your items from £2 per bag on day of departure (£7.50 per bag for everyday thereafter).
•Laundry facilities available 24-hours. Hairdryers and ironing facilities free to use
•Dining room and common area to enjoy a meal or meet fellow travellers
•Beautiful lounge area with comfy sofas and enormous projector screen for movies and sports!

Although the government has removed many restrictions, we will continue to do everything we can to keep you safe while you stay with us!

Here is a little info on stuff that will be a little bit different than normal -

Reception hours
•Check-out is between 8am and 10am.
•Check-in is available between 2pm and 10pm (please let us know your arrival time to ensure someone is there to greet you with a masked smile!)

(A staff member is available 24 hours a day for emergencies, a number will be provided if you have any issues, or you can call the hostel number directly).??

Charity Breakfast
•Breakfast will not be available until fully safe to do so, we will have a special London map for you to scan, so you can find a delicious feast and other top tips around the city!

Common Areas
•Kitchen and common areas are all back open! Whoop Whoop! (Kitchen and lounges will be shut at midnight and reopening at 8am).

Self-Isolation - Guests who wish to self-isolate in the hostel must do so in a private room, guests must not perform the self-isolation period if coming from abroad in shared dorms.

Please Note - For the safety of others, anyone exhibiting symptoms of Covid-19 will be unable to stay at the hostel. We recommend you return home if traveling domestically, or to use specialist self-isolation accommodation.

Helpful Extras (Hidden costs are a pain! If we can give it to you for free, we will, if we cannot do it as cheap possible!).

•Free City Maps
•Tourist Information, walking tours and advice on local attractions and transport (24hrs)
•Daily events organized for our guests
•Room key is a £5 cash deposit
•Padlocks and Adaptors available for £5 cash deposit
•Discounts at local restaurants and coffee shops
•Towels are available for hire at £2.50
•Free printing facilities (boarding passes, tickets etc)
•Clean, crisp linen on your bed ready to sleep on!
•Late Check-Out available to sleep in a little more until Midday (book in advance at reception)!

Winner of No.1 Small Hostel Group Worldwide, and a Lifetime Achievement Award for excellence in the Hostel Industry. We thrive on ensuring every guest comes satisfied and if you have any problems along the way we are always there ready to help! For this and many other reasons staying at Astor Hostels is the top choice for anyone exploring London on a budget!

Reservations must be made for guests over the age of 18. Any reservations made for those under the minimum age will be cancelled and you will not receive a refund. The hostel organises daily events aimed at backpackers between the ages of 18-30, it is therefore suggested that guests under the age of 40 would enjoy the hostel the most.

Proof of identification must be shown on arrival and can include a passport, driving license and national identity cards. We cannot accept paper driving licences, student, or employee IDs as proof of identity and failure to show proof or a copy upon arrival will result in the cancellation of a reservation without a refund. Get in touch with us for further clarification.

When booking for 10 persons or more, different policies and additional supplements will apply. Voir le règlement intérieur

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Commentaires et notes

  • Bon rapport qualité/prix 7.5

  • Sécurité 8.4

  • Emplacement 8.7

  • Personnel 8.4

  • Atmosphère 6.8

  • Propreté 6.6

  • Les facilités 6.1

Derniers avis

  • 10.0


    13 sep 2019
    Hyper sympa
    États-Unis, Un couple, 18-24
  • 10.0


    21 oct 2018
    Bonne auberge de la chaine Astor. bien situé à coté du métro , tescos, sainsburry etc... La chambre 41 est très bien , spacieuse. sanitaire ,propre cuisine grande et bien équipée, salon tv, lave et sèche linge. rapport qualité prix bonne
    France, Homme, 31-40
  • 9.7


    13 aoû 2020
    Thanks again for the warm welcome! The hostel is clean and brand new, it’s in a lovely neighborhood and near a park. Not too far from the city. They conform very well to the covid rules, clean the room every morning. Although the kitchen is closed because of covid, everything went great. Recommend!
    France, Femme, 18-24
  • 9.4


    30 oct 2019
    Hostel with the best staff. The kitchen is a bit small though, but I loved my stay.
    Suisse, Femme, 18-24
  • 9.4


    17 sep 2019
    Auberge très bien située. Chambre plus que correcte et le personnel est très sympathique. Je recommande vivement
    France, Femme, 18-24
  • 9.4


    01 nov 2018
    I spent just one night there but I can say the staff is super friendly. The accomodation is good, room was clean and spacious. It is not noisy. And the location is perfect (neart queensway station- central line) you can get to touristic center really quiclky. I recommand.
    France, Femme, 25-30
  • 9.1


    24 jan 2020
    I stayed there for 2 nights with 2 friends. It was really great for how cheap we paid. You are 5mn away from a tube station/bus station and 20mn away by tube from Picadilly. Breakfast is only 1 pound and quite complete! The staff was nice. The room was clean. The only thing I could complain about is the smell coming from the bathroom and the fact that the bathroom light is on all night which can be quite annoying.
    France, Groupe de femmes, 18-24
  • 9.1


    04 oct 2019
    Très bien situé et propre!
    Canada, Femme, 18-24
  • 7.7

    Très bien

    05 mai 2019
    Very well located in a beautiful street close to several undergrounds. I had a private room which was very quiet and had a shower inside. The place could use some refreshment and more toilets.
    France, Femme, 25-30
  • 7.4

    Très bien

    24 aoû 2019
    Situation de l'auberge top, surtout pour le carnaval de Notting Hill et pour visiter la partie Ouest de la ville. Juste en face de Hyde Park, parfait pour les petits déjeuner au calme à l'aube !! Le personnel est très aimable, facilité dans la gestion du séjour, avec possibilité de stocker les bagages. L'idée du petit déjeuner à 1 livre est top. En revanche auberge assez petite, chambre exiguë, sans fenêtre qui donne sur l'extérieur. Les murs sont assez fins, du coup le bruit passe bcp.
    France, Femme, 31-40
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Les facilités

  • Draps inclus
  • Plans de ville gratuits
  • WiFi gratuit
  • Accès par carte magnétique
  • Adaptateurs
  • Casiers
  • Coffre-fort
  • Cuisine
  • Douches chaudes
  • Flexible NRR
  • Lave-linge
  • Salle commune
  • Suit les conseils sanitaires liés au Covid-19
  • Sèche-cheveux à louer
  • télévision par câble
  • Accès à Internet
  • Equipements de blanchisserie
  • Local à bagages
  • Ménage
  • Serviettes à louer
  • Sécurité 24H/24
Aliments et Boissons
  • Distributeurs automatiques
  • Théière/cafetière


  • 2019

    3eme, chaîne d'hostel

  • 2019

    1er, Petite chaine hoteliere

  • 2019

    1er, Le prix de la réussite dans une vie

  • 2015

    1er, Petite chaine hoteliere

  • 2015

    1er, Le prix de la réussite dans une vie

  • 2010

    3eme, chaîne d'hostel

Astor Kensington dit

Astor Kensington won 1st Best Small hostel chain and 1st in the Lifetime achievement awards at the 2015 Hoscars! ., .