Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Due to the nature of our business cancellations affect us significantly and we apply a strict cancellation policy. In the unfortunate event you need to cancel your reservation we kindly ask for a minimum 7 days notice on individual room bookings and a minimum 14 days on group bookings. Pre-payment must be made 14 days prior to arrival by direct bank transfer to our nominated bank account. Cancellations within the notice period will be required to pay in full.
We reserve the right to charge you for property damage, alarm/extinguisher/hose tampering, false fire alarms, excess cleaning or any other circumstances where it is deemed necessary. During peak season (winter) we apply a minimum two night stay to weekend reservations.
On check-in you will be asked for a $5.00 cash key deposit per room key issued. This is fully redundable on check-out provided the room key is returned.
The Lodge and/or Villa will be made available to you from 3.00pm on arrival date. To avoid incurring an additional night charge we kindly ask that you check-out by 10.00am on departure date.
Vous devez accepter les termes et conditions pour que nous puissions confirmer votre réservation
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