- Canada, Femme, 25-30
- Nomade novice
- 1 revue
The staff was not very friendly. A lot of them seem annoyed by tourists. Anna, The manager, was really rude with me. I had a ventilation problem in my room; it was broken and was making a lot of noise every 20 min. I could not sleep before 4am. The next day I asked her if there was any way to compensate me (I paid $66) and she completely didn't care about me or what kind of night I had in her hostel. We are just number in their hostel. They are so popular, they don't take care of their clients.
For those of you reading – We consider the staff here one of our best assets! We are all travelers and always go above and beyond to make our guests feel welcome. In this instance, I did not feel that reimbursing the guests was warranted as her sleep was disturbed for less than an hour. Within this hour our Night Security staff had found a new bed, moved her rooms and ensured she was happy with this. We have staff on duty 24/7 for everyone’s safety and comfort and are always happy to resolve any issues you may have. Regards, Hannah and the Samesun Banff Crew.
- Canada, Femme, 18-24
- Nomade novice
- 2 Avis
Les gens sont très sympatiques, que se soit le staff ou les gens qui y demeure, mais la propreté laisse beaucoup à désirer... L'ambiance est très bien par ses nombreux party et activités, mais il faut aimer vivre dans des endroits bruyants.
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