Old City Esma Hostel Avis

It is weird that we have got these points from just 1 of our all customers who use hostelworld.com since 2011. Our biggest room is for 6 people. And the size of the room is much more better if we compare with the hostels around. We know some places that give the same size room for 10 people. Our guest claimed that the rooms are so small. To remind, here is an Old City of Istanbul and it is forbidden to make changes about your architecture. He also give 2/5 to our location points which has the best location of Sultanahmet. We did not even get 95/100 points to our location. We want to say sorry to our customer if he is not happy to stay in our place. However, we does not want to see this review in your website. Thank You!