- Belgique, Homme, 25-30
- Nomade novice
- 1 revue
Check in staff unfriendly in the morning, not very competent in the evening.
Dear Thank you for taking the time to express your feelings about your stay in our hotel. We would like to sincerely apologize for the different inconveniences you have met during your stay with us. We already have considered and analysed your esteemed feedback and have noticed with concern your comments. In this respect and in order to improve, I will shortly contact you directly. Let’s hope that we will regain your trust and welcome you back for a more pleasurable experience at Le Village Hostel. With my best regards, Katia Manager
- France, Homme, 25-30
- Nomade novice
- 2 Avis
Very nice staff, friendly and well located hostel. Good locked luggage room Bad sides: - breakfast is very expensive for the quality - no shower gel / shampoo in the toilets. - only 1 toilet for a room of 8 beds with no possibility to use other bathrooms
Dear Thank you very much for your candid review of your recent stay at our hostel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our sincere apologies if the breakfast didn't reach your standards. In taking great care of our charming hostel, our main priority is to be able to offer a very well maintained and comfortable atmosphere. We also have a toilet and a shower room at the same level as your room that can be used whenever you want and can be accessed with your room key. We apologized if you didn't receive that information. It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests. We were also pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars and souvenirs shops that Paris has to offer. We are also just minutes away from the Sacre Coeur and The Moulin Rouge, and much more! If you would be willing to give us a chance to turn your experience around; it would be such a pleasure to personally welcome you back to our improved hostel. Warm regards Katia Manager
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