- Canada, Homme, 25-30
- Nomade novice
- 6 Avis
Belle hostel avec un personnel très sympatique! Il est tres bien positionné pour aller faire un tour au volcan Irazu.
Hola! Thanks for your lovely review! Hope you enjoyed your stay at Urbano and your trip to Irazú Volcano :)! Pura Vida! Hostel Urbano Staff
- Suisse, Homme, 25-30
- Nomade novice
- 4 Avis
Their reception is open from 8am-10pm, my plane was retarded so I arrived at 10:15pm instead of 9pm. No one was there and a guest had to buzz me in, and I had to sleep on the sofa of the communal hall. The reception lady arrived at 9:30am instead of 8am and still made me pay full price! I tried to argue but she was threatening to call the police. Very unfriendly and money-driven staff!
Hi! We are sorry to hear what happened, but first of all you should check that we are open from 8 a.m to 10 p.m before booking, as you can see in all our web information: web page, facebook, and in the email confirmation we send you. When someone write us letting us know they had a problem and need extra time we can wait or send someone to pick you or help you book a bed in a 24hrs hostel near by. The staff member was there at 8 a.m not 9:30 a.m. You had to pay full price because you use the bed (in the morning) and the facilities. We are not unfriendly nor money-driven, we are just doing our job as stated in our policies. If you need any further information, please contact us.
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