- France, Homme, 25-30
- Nomade novice
- 3 Avis
Parking totaly unsafe, our motorbike were traffic during the night, in the hotel parking... after they try to rent you some new one Don't go there and Be carefull !
Thank you very much for your staying at our hostel. And we also thank you for your taking time to write us a review on HostelWorld. I am also sad to hear that you were not fully sastisfied with our hotel's parking. And I thinks it’s better to share the story from 2 side for people who read review understand this situation. Actually our location in the center and we do not provide the parking motobike like many hotel nearby. And our guest usually park their motobike in the parking Street and pay for it. It cost around 20.000dong per night and their motobike in the street during the night and they still have to pay for it. To help our guest park their motobike we suggest you parking your bike at our second hotel which our staff parking only. But we offer you free parking and we have staff take care of it. We also help you lock your motobike at night time with our lock. I do'nt know why you have very big understanding like that and write for us very bad comment even we try to help you and not charge you fee for parking. So I do hope your kind understanding. If you are not satisfied please contact us directly we are willing to listen and try our best to make you happy. Because your satisfaction is always our priority. One more time we would like to say thank you very much for your feedback and your stay at our hostel. We still hope to welcome you again for the near future. Wish you all the best. Yours sincerely Kylie and Hanoi City Hostel Team
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